Friday, 11 February 2022

Knowledge management - methods and tools for knowledge management

The knowledge management is to transform the various information available into knowledge, and the basic activities of knowledge management include the identification, acquisition, development, decomposition, use and storage of knowledge. according to the characteristics of knowledge, in the process of knowledge management, it is necessary to grasp the three principles of accumulation, sharing and communication.

1. explicit knowledge management is 


a strategic process, and there are five steps that are necessary to achieve effective management of explicit knowledge, namely collection, filtering, organization, dissemination and application. to do a good job in knowledge management, it is mainly necessary to build a system platform for project knowledge management, and the project organization should do 4 things in the construction of the system platform:

(1) create more opportunities for communication. such as the transformation of the physical environment of the organization; the flattening of the organizational structure; the establishment of a network virtual community.
(2) establish an explicit knowledge index. the carrier of explicit knowledge is divided into explicit knowledge text, holder, and process in which it is located.
(3) the participation and support of the top level of the organization
(4) integration with performance evaluation system


2. methods of implicit knowledge sharing: 

coding, face-to-face communication, personnel rotation and networking.


3. ways to share implicit knowledge:

(1) create a learning organization
(2) build an internal trust mechanism for the organization
(3) coding
(4) establish a knowledge supervisor
(5) establish mechanisms to restrict knowledge monopolies
(6) profit-driven
(7) create a people-oriented organizational culture


4. knowledge management tools 

are a collection of technologies that enable the generation, coding and transfer of knowledge. therefore, knowledge management tools fall into three categories:

(1) knowledge generation tools. new ideas, new business models, new processes, re-synthesis with original knowledge
(2) knowledge coding tools. expressed in a standardized form
(3) knowledge transfer tools. spread and share


5. there are two types of organizations, 

one is hierarchical power control type, and the other is non-hierarchical power control type (that is, learning organization). a learning organization is one that is skilled at creating, acquiring, and transferring knowledge, while also being good at revising its own behavior to accommodate new knowledge and insights.

the five elements of a learning organization:

(1) establish a common vision
(2) team learning
(3) change mental patterns
(4) self-transcendence
(5) systematic thinking


6. 8 characteristics of learning organizations:

(1) the members of the organization share a common vision
(2) an organization consists of multiple creative individuals
(3) about continuous learning
(4) flat structure (difference from pyramid structure)
(5) autonomous management
(6) the boundaries of the organization will be redefined
(7) balance between family and affairs
(8) the new role of the leader


7. the 4 meanings of learning organizations:

(1) solve the shortcomings of traditional organizations
(2) it provides a technical means with strong operability for organizational innovation
(3) solve the problem of organizational vitality
(4) enhance the core competitiveness of the organization


The creation of a learning organization should not be the ultimate goal, but the important thing is to guide a new concept of continuous innovation and continuous progress through various efforts towards a learning organization, so as to take the organization with each passing day and continue to create the future.

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