Sunday 23 January 2022

Tickets in project management

When you think of tickets, you think of tickets for trains, ships, airplanes, concerts, and sports. we often hear the word ticket in project management. we register and manage tasks such as work items, obstacles, and issues that occur in the project every day. this is called a ticket. register work content, priority, occurrence date, due date, person in charge, etc. it can also be used as a management in a personal project, but it is used as a means of understanding how many tickets are issued and what the remaining tasks are as a whole.

issuing tickets and eliminating omissions is important for project management, but since each is a separate ticket, it is difficult to grasp the relevance, and there are times when customers who manage tickets such as not linked to gantt charts.

This time, based on the function of"SI Object Browser PM(PM)"that we use as an integrated project management tool and introduced to more than 150 companies, mainly IT companies, "tickets" for project management that we are using I would like to introduce you to.


PM has a project management function called Ticket(TODO)Management. PM incorporates the concept of ticket operation development*1, and can centrally manage individual units of work such as obstacles, issues, sub-items, questions and answers, and risks as tickets across categories. For example, an individual can go to work in the morning and look at PM ticket(TODO)management to see high priority work or upcoming tickets,pms and PL can see what remaining tickets are available to each project member, You can manage the entire project, such as whether there are no omissions.

pm is a tool that integrates and manages functions necessary for project management (cost management, progress management, personnel management, quality control, etc.). you can also bundle tickets that occur in each project to find by responder, project, status, due date, and so on. instead of individuals checking tickets one by one from each project, this screen allows them to figure out which tickets to respond to. in addition, since the project management function is integrated, it is possible to transition from the ticket to the ticket of each actual project, so work efficiency is improved. department heads can understand what tickets members are in charge of, and whether a particular person is assigned a lot of tickets and the workload is not under load.

Here are some things you can do to manage your tickets in PM:

*1: Ticket-driven development; TiDD) is a type of program development method in which work is divided into tasks and assigned to tickets for bug tracking system (BTS) and managed. It was born in the conventional development with a lot of detailed correction work, but it is also practiced in agile development including extreme programming because it has a high affinity with agile development].

【Fault Management】Ticket function

You can register and manage failures that occur in the project. One failure can be issued and managed as one ticket, but the same-content failure or degraded failure can be managed by imposing to the origin failure (ticket) as a related failure. In addition, as I have said many times, PM is an integrated project management tool, so it can be linked with "question / answer management" of communication management implemented as another function, and if the accepted question (ticket) is a failure, you can associate a question (ticket) with a failure (ticket) and register it for failure management. Questions and answer management will be introduced later. In addition, the analysis of the failure that occurred can be analyzed with a function called "Test planned performance management".

【risk management】ticket function

when launching a project, be sure to perform internal checks. it is necessary to decide in advance the measures taken in advance and be aware of the contents of the measures taken.

You can manage whether such risks have been registered as tickets and taken measures. PM has a "domain" feature that allows you to leverage 15 items as templates, such as WBS, risks, and quality criteria, for each type of project. (For details, please refer to The Project Management Series 6th [Standardization of Project Management]:Project Management Series.) Since you can register the expected risk items (tickets) as a template, it is easy to identify risks in individual projects, and there are no omissions.

【issue management】ticket function

As the project progresses, various issues arise. Challenges can also be managed as tickets separately from obstacles. PM has a project status reporting function that provides project reports such as daily, weekly, and monthly reports, and submits them to quality(Q)costs (C) and progress(D) Quantitative information and qualitative information of the contents of the report can be managed. Since the issues (tickets) that have occurred are linked to the "Project Progress Report" function, you can check the number of issues (tickets) and the remaining number of issues (tickets) on the project progress report screen. In addition,PM can be used by contractors and customers other than employees, so depending on the content of the issues (tickets) that occur, it can be managed separately into issues (tickets) shared with the contractor members and issues (tickets) shared with customers.

【question and answer management】ticket function

if you are doing a business exchange by e-mail, you will often find it inconvenient or overlooked. inquiries generated in the project can be registered as a ticket in "question and answer management" and information can be shared. as with the previous issue management, it can be used by contractors and customers other than employees, so depending on the content of the inquiry, it can be managed separately into questions (tickets) shared with the contractor members and questions (tickets) shared with customers. from the customer's view, if you register a question (ticket) instead of an email, you can grasp the correspondence status in the list, and there will be no gap in recognition such as sending emails to each other and not reaching. in addition, if the query was a ticket for a failure, you can register it in failure management as a failure (ticket) related to the question.

Other tickets that can be managed include up to 5 in three categories: process ( process and task), task, and item in PM with the Gantt chart function. You can manage progress at the hierarchy, but you can manage the schedule more detailed by registering and managing detailed work in carrying out each process task / detail as a sub-item (ticket). In addition, you can register the correspondence contents pointed out in the review of the deliverables as a ticket and manage the response status, etc.

Make good use of your tickets for project management

various things happen as the project progresses every day. it is very important to register and manage tickets as soon as there are issues, obstacles, questions, etc. i think that being able to share it not only with individuals but also with the project is one of the elements of a successful project. more specifically, if you can understand what kind of tickets are available in departments and companies, you should be able to achieve a better effect.

Of course, project management also requires progress management, cost management, and personnel management that cannot be managed by tickets alone, so it is also important to manage well together. If you are in trouble with PM, you can manage it in a unified way, so please download the materials first.

Use your tickets to manage your projects to increase your success projects.

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