Thursday 9 December 2021

How to define deliverables in project management?

When you plan a project for the first time, it usually starts by listing what you want to accomplish. project management deliverables are what you create to achieve your project goals. they are actual (tangible or intangible) items that are generated by this project to achieve your goals, such as wire frames or concept presentations of the site.

If you don't have a clear goal, your team will turn around and it's not clear when it will reach the finish line. in fact, changes in project objectives are one of the most common causes of project failure. well-defined projects ensure that your customers know exactly what to expect and that everyone agrees.

Deliverables and milestones and goals

Before we discuss the key deliverables in project management, let's discuss how these results differ from milestones and goals and how they can help you achieve your goals.

You should define the project objectives first, which is the easiest to define. what are your project goals and how do they align with your business goals? project deliverables are created to achieve goals, milestones are checkpoints along the way, and a measure of whether you are on track and achieving your goals.

Milestones track which deliverables have been completed in each phase before moving on to the next phase. in other words, milestones move you forward in your project, and deliverables are the result of what you create. both approaches can help you achieve your goals.

Internal and external delivery

some deliverables apply only to your internal team, but are important.

Internal deliverables are defined as tasks that do not affect consumers or customers. external deliverables can be defined as work done to meet the needs of consumers or customers.

These internal deliverables consolidate what is created throughout the process and help teams stay consistent. consider scope documentation, timelines with internal check-in, or work breakdown structures that are primarily for you and not for external stakeholders. you may not give these to the customer, but they are key to defining and completing the project.

In addition, external deliverables are content that you package and hand over to customers at different stages of the process. for example, design documents, concept statements, and handwriting.

Define key deliverables in project management

Now that you already know what project milestones mean, it's equally important to understand some of the features of project management deliverables. what needs to be considered when determining deliverables? here are the steps:

Create deliverables

The first step is to create deliverables. to do this, consider the following questions: 

  • What do you want to achieve?
  • How do you achieve this?
  • What steps do you need to take?

The above questions help you create a list of key deliverables. you need to break the goal into several steps. also, look at these steps to make sure they are completed within a reasonable time frame.

Define internal or external audiences

The next step is to define your delivery object, as described above.

Deliverables can be divided into internal deliverables and external deliverables, so at this point, you want to specify an audience for each task.

Add demand

All deliverables should consist of two parts: specific deliverables and acceptance criteria. acceptance criteria are a list of requirements that deliverables must meet in order to be considered complete. when deliverables are reviewed, you have to check against this standard or list of requirements before moving on to the next round or handing it over to the customer.

4. Define projects and processes

Break down sub tasks under each deliverable. for example, in an employee training program, you might have the following sub tasks:

Import existing training materials into the new system. Train employees on how to use the new system "▪ collect feedback on how the training program works"

5. To meet expectations

Deliverables should meet internal or external expectations. for example, if you are rolling out a new product video for a customer to download, you will want to meet external expectations, in this case, the customer's expectations.

6. Measure the success or failure of deliverables

The final step is to check the success of deliverables before they become part of the plan. methods such as focus groups or a/b testing are helpful for external users. or have a round-table discussion within the company, or conduct a survey of employees to discuss your proposed deliverables.

Manage the entire project process

Now that you know what project deliverables are and how they work with milestones, it's time to start creating your project.

Using project management software is an efficient approach. Project management systems such as Innovative Tools automate team and project management, keeping your team at the same pace, meeting every deliverable by breaking down detailed tasks and visible Kanban workflows, and simplifying workflows.

Project management

By pre-defining key deliverables and milestones, you can develop a workable plan for your entire team. In Innovative Tools, project planning is closely linked to execution, defining a set of tasks that must be completed for each deliverable to complete each deliverable. 


At the same time, Innovative Tools makes it easy to track deliverables performance and ensure that they meet acceptance criteria, and also gives each activity the time of the activity, the person responsible for the activity, and the resources required for the activity.

Being able to change quickly and produce what customers want requires powerful project management tools to keep things organized and up-to-date. With Innovative Tools, team members can collaborate on deliverables and quickly prepare the best output.

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